FAQ

Quick answers to the questions we hear most. Can't find yours? Email support@grainkinliving.net — a real person replies within 1 business day.

Shipping & delivery

Where do you ship?

We ship to the 48 contiguous U.S. states and Washington, D.C. We can't ship to Alaska, Hawaii, Puerto Rico, U.S. territories or APO/FPO/DPO addresses yet.

How much does shipping cost?

Nothing. Standard shipping is free on every order to an eligible U.S. address.

How long will it take?

Please allow up to 2 business days for us to process your order. Most orders arrive within 5–9 business days of your order date. You'll get a tracking number by email as soon as your order ships.

How is it delivered?

Your furniture ships flat-packed from U.S. warehouses by UPS or FedEx and is delivered to your door. Boxes are heavy — a bed frame box can weigh around 130 lb — so plan on two people to bring it inside. Larger dressers ship in two boxes that may arrive on different days. We don't offer in-home setup.

Orders & payment

How can I pay?

All major credit and debit cards, plus the express options shown at checkout such as Shop Pay. Checkout is encrypted and processed by Shopify; we never see or store your full card details.

Can I change or cancel my order?

Yes, free of charge within 1 hour of purchase, as long as it hasn't been processed. Email us with your order number right away.

What discounts can I use?

Complete the Room takes 5% off your order when you buy 2 pieces and 8% off when you buy 3 or more, applied automatically. New customers can use code ILOVEGRAINKIN for $30 off a first order of $400+. Offers don't stack — checkout always keeps whichever saves you more.

Do you charge sales tax?

Sales tax is calculated at checkout based on your shipping address.

Returns & damage

Can I return an item?

Yes. You have 30 days from delivery to request a return. The item must be unused, with all parts and hardware, in its original packaging. This applies to every piece we sell, including items shown at a reduced price. Email us your order number to start; once your return is approved, we'll send you a return shipping label and instructions. For change-of-mind returns, the return shipping cost and any applicable restocking fee are deducted from your refund — we'll tell you the exact amount before you send anything back. Approved refunds are issued to your original payment method within 10 business days. Full details are in our Return & Refund Policy.

What if my item arrives damaged or a part is missing?

Please inspect your order when it arrives and email us within 48 hours of delivery with your order number and photos of the item, the box and the shipping label. We'll send a replacement part, a replacement item or a refund at no cost to you.

Is there a warranty?

Yes. Every piece has a 1-year limited warranty against manufacturing defects in materials and workmanship, starting from your delivery date, for normal home use. It doesn't cover normal wear, natural wood variation, misuse or improper assembly. To make a claim, email your order number with photos or a short video of the problem.

Products & assembly

What are your pieces made of?

Solid hardwood — acacia or rubberwood, depending on the model (see each product description). Because it's real wood, grain, knots and tone vary from piece to piece, and colors can look slightly different on screen.

Where can I find the dimensions?

Every product page has a Dimensions & specs section with overall size, under-bed clearance or drawer sizes, and weight capacity.

How hard is assembly?

All hardware, tools and step-by-step instructions are included. The manufacturer rates most pieces at about 15–30 minutes; allow a little longer for your first build. A second person makes bed frames and larger dressers easier to handle.

Do I need a box spring?

No. Our platform frames use reinforced slats with center support legs. Most models fit mattresses 8–14 inches thick; check your model's Dimensions & specs.

How do I care for my furniture?

Wipe with a soft dry or slightly damp cloth, and avoid harsh cleaners, standing water and long hours of direct sunlight. Re-tighten the bolts after the first few weeks and about once a year to keep everything solid and quiet. For indoor use only.